Refund Policy

We want you to have a seamless experience with Luck Strings. If, for any reason, you need to initiate a return, please take note of the following guidelines:

Easy Accessibility:

Our return policy is easily accessible on our website. You can find it in the footer section under "Return Policy." If you have any questions or concerns, feel free to reach out to our customer support.

Returns Accepted:

We gladly accept returns within 30 days of the delivery date. If you are not completely satisfied with your purchase, please follow the instructions below for a hassle-free return.

Clear Instructions:

Initiating a Return:

Log in to your Luck Strings account.
Navigate to the 'Order History' section.
Select the order containing the item(s) you wish to return.
Follow the prompts to complete the return request.

Packaging Your Return:

Ensure the item is in its original condition, including all tags and packaging.
Securely pack the item to prevent damage during transit.

Shipping Your Return:

Ship the return package using a trackable shipping method.
The return shipping cost is the responsibility of the customer.

Processing Timelines:

Once we receive your return, our team will process it promptly. Please allow from 3-5 business days for the processing of your return.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene or other reasons. These items will be clearly marked as non-returnable in the product description.

No Returns Policy:

If a product is marked as non-returnable or falls under a specific category that does not allow returns, this information will be clearly stated on the product page.

If you have any questions or need further assistance, please contact our customer support at info@luckstrings.com or contact us through our support contact page.

Thank you for choosing Luck Strings. We appreciate your understanding and cooperation.